1. Merchandise Terms & Refund Policy

A. Order Fulfillment

• Orders are handmade or custom-created and may vary slightly in finish or design.

• Please allow 1-2 weeks for order fulfillment before shipment and 1-4 weeks for any Pre-Orders before shipment.

B. Shipping

• We ship across the United States. Shipping times may vary by location and are estimated at checkout.

• Mouse & Mako is not liable for delays due to carriers or customs.

C. Returns & Refunds (Merchandise)

Our product are all handmade with care: Slight variations may occur due to the handmade nature of our products. These are not defects, but unique details that make each item one-of-a-kind. We take pride in the quality of our products.

All orders are carefully packed to ensure safe delivery - Mouse & Mako is not responsible for any damage caused during transit by the shipping carrier (e.g., USPS, UPS). If your item arrives damaged or defective, you may request a refund or replacement under the following conditions:

• You must notify us within 20 days of receiving the item.

• You must notify us within 20 days of receiving the item.

• You must submit proof of damage (e.g., a clear photo of the damaged item), or return the item to us.

• Approved refunds will be processed within 5–10 business days to the original payment method.

We do not accept returns for:

• Items damaged by misuse or wear and tear

• Non-damaged items

• Custom or personalized orders (unless damaged)

2. Party Planning Terms & Cancellation Policy

A. Booking

• All party planning services require a signed agreement and deposit to confirm booking.

• Bookings are made on a first-come, first-served basis based on availability.

B. Client Responsibilities

• The client agrees to provide all necessary details (venue access, timelines, vendor contacts, etc.) at least 30 days prior to the event.

• Any significant changes to the scope of services must be approved in writing.

C. Cancellation & Refund Policy

We understand that event plans may change. The following cancellation terms apply to all party planning services:

• Cancellation 180 days before the event: 100% refund of deposit

• Cancellation 179-90 days before the event: 40% refund of deposit

• Cancellation less than 90 days before the event: No refund will be issued

These policies reflect the upfront time, planning, and resources allocated to your event, which begin upon booking.

D. Force Majeure

We are not responsible for cancellations, changes, or failures in performance resulting from causes beyond our reasonable control, including but not limited to weather events, illnesses, or negligence of outside vendors - including the client..