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Mouse & Mako - Privacy Policy

1. Introduction

At Mouse & Mako, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, make a purchase, subscribe to our mailing list, or interact with us in any way.

By using our services or providing your information, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information from you:

A. Contact Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (optional)

B. Account Information

  • Login credentials (if you create an account)

  • Order history and saved preferences

C. Order Information

  • Items purchased

  • Payment details (processed securely via third-party providers)

  • Transaction and delivery history

D. Marketing & Communication Preferences

  • Subscription status (opted in/out)

  • Engagement with our emails (open rates, link clicks, etc.)

E. Device & Usage Data

  • IP address

  • Browser type and version

  • Device type

  • Website usage behavior (pages viewed, time spent, etc.) via cookies and analytics tools

3. How We Use Your Information

Mouse & Mako uses your personal information to:

  • Process and fulfill your orders

  • Communicate order updates or respond to inquiries

  • Improve our website, products, and customer experience

  • Provide marketing content, including:

    • Promotional emails

    • Exclusive content

    • Early access to new products

    • Discount codes and special offers for subscribers

  • Manage your customer account (if applicable)

  • Comply with legal and regulatory requirements

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.

4. Data Sharing & Third Parties

We do not sell your personal data. We only share your information with trusted third-party providers as necessary to operate our business. This includes:

  • Payment processors (e.g., Shopify, PayPal, Square)

  • Shipping partners (e.g., USPS, UPS)

  • Marketing platforms (e.g., email services like Mailchimp, Klaviyo)

  • Analytics services (e.g., Google Analytics)

These providers are only granted access to the information needed to perform their services and are contractually obligated to protect your data.

5. Cookies and Tracking

Our website uses cookies and other tracking technologies to improve your browsing experience and analyze usage patterns.

Cookies help us:

  • Remember your preferences

  • Track cart contents

  • Monitor marketing campaign performance

You can disable cookies in your browser settings, though some site functionality may be affected.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your information

  • Opt out of marketing communications

  • Limit data sharing under certain regulations (e.g., CCPA, GDPR)

To exercise your rights, email us at [Insert Contact Email].

7. Data Security

We take reasonable steps to protect your information using industry-standard security measures. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

We do not knowingly collect information from children under 13. If we learn we have received information from a minor without parental consent, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated effective date. Continued use of our website or services constitutes your agreement to the new terms.

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